Frequently Asked Questions2020-06-01T22:11:32+00:00

Frequently Asked Questions

How are you obtaining our data?2020-05-30T16:04:56+00:00

Our product team works closely with you to securely transmit non-PII information via secured file sharing platforms.

How long does it take to onboard?2020-05-30T16:04:18+00:00

Our team works with you to prioritize deadlines and provide periodic updates during the onboarding process.

We anticipate most deliveries to occur in 1 – 6 months depending on the complexity of your build.

How much do your solutions cost?2020-05-30T16:02:53+00:00

After a thorough demo and plan assessment by our team, we come to a mutually agreed upon pricing structure that fits within our clients budgets. We are well-versed in the government agreement process and ensure a smooth contract negotiation process.

Typically, our software fees have an initial onboarding fee and a recurring licensing fee.

Consulting projects and valuations are priced on a per project or hourly basis.

Can I have multiple users added to my account?2020-05-30T16:01:23+00:00

We include unlimited logins to our clients with every licensing agreement.

Do I need to download anything?2020-05-30T16:00:45+00:00

The software is cloud-based, so you don’t have to download anything onto your computer!

What services are included with the software?2020-05-30T15:55:21+00:00

Our clients have access to our diverse team of professionals. When a client comes onboard, we assign an actuarial team lead, product team lead, customer success team manager, and sales team associate to be your direct points of contact. Our combined effort enables clients to address short-term and long-term fiscal planning.

We are ready to go above and beyond software as a service and GASB valuations.

Our teams work hard to provide clients with custom projects, monthly webinars, annual finance summits, technical consultations, software updates, and product demonstrations.

Please click here to schedule time a team member.

Is there a demo for the product?2020-05-30T15:50:21+00:00

One of our sales engineers is excited to walk your team through our software.

Please click here to book a demo.

How does the data get on the software?2020-05-30T15:45:23+00:00

We review and upload all the information for you. We just ask that you collect or download plan and census information to help model your plan’s information.

What data do you use?2020-05-29T00:24:03+00:00

We use the plan provisions from your previous actuarial valuation reports and employee census data.

What are your hours of availability?2020-05-30T15:51:43+00:00

GovInvest will provide support via telephone, electronic mail, and video conferencing on weekdays during the hours of 9:00 a.m. through 5:00 p.m. pacific time, with the exclusion of Federal Holidays.

Please click here to submit a ticket.

How often do releases or updates occur?2020-05-30T15:43:48+00:00

GovInvest’s team of actuaries and programmers uniquely specialize in actuarial calculations and actuarial software. While traditional actuaries typically update census, plan, assumption, and experience every year, we take it a step further and try to update our software every quarter with bug fixes, product improvements, performance improvements, and new features. GovInvest’s product development and project management teams make sure that client needs are met and exceeded. Our team does its best to assess and accommodate to updated actuarial industry standards, GASB requirements, census data updates, assumptions and experiences changes all while updating our software with white glove service to our clients.

What kind of training do you provide?2020-05-30T15:51:06+00:00

GovInvest hosts web-based or in-person training sessions with employers to:

  • Keep up on software capabilities and trends,
  • Understand any plan changes that may impact employers,
  • Collaborate among users,
  • Develop policies, plan, and be more prepared for short-term and long-term costs.

Please click here to submit a ticket

How is this information displayed?2020-05-30T15:42:51+00:00

The presentation of this information is on a user-friendly cloud-based software. GovInvest is the pioneer of this technology, and the information displayed is the result of years of experience and client feedback.